Shipping Policy
Thank you for shopping at Mespetaline! We are committed to providing you with the best shopping experience, including a reliable and efficient shipping process. Please take a moment to review our shipping policies.
1. Processing Time
All orders are processed within 1-3 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and the shipping method selected. Below is an estimate of our standard shipping options:
- Domestic (USA): 3-7 business days
- International: 7-21 business days (Depending on destination)
Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs delays.
3. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order directly through our website or the carrier’s website.
4. Customs, Duties, and Taxes
For international orders, customs and import duties may apply. These fees are not included in the product price or shipping cost and are the customer’s responsibility. Please check with your local customs office for more information.
5. Shipping Restrictions
We currently do not ship to [specific restricted countries or regions, if applicable]. For more information or inquiries about specific locations, feel free to contact our support team.
6. Lost, Stolen, or Damaged Packages
We take great care to ensure your package is secure. However, once it is in the carrier's hands, we are not responsible for lost, stolen, or damaged packages. If you encounter any issues, please contact us, and we will do our best to assist you in resolving the matter.
7. Order Changes or Cancellations
If you need to make changes to your order, please contact us within 24 hours of placing your order. After this window, we cannot guarantee modifications or cancellations as your order may already be in process.
8. Contact Us
If you have any questions regarding your shipment or need further assistance, please reach out.